Careers

What We Look For!

Bridgingites are curious, friendly, compassionate, independent, self-driven, collaborative, self-motivated, transparent, supportive and most importantly awesome team players.

BENEFITS AND PERKS

  1. Most competitive salaries (Bi-weekly).
  2. Awesome office space so you can work in the environment you always dreamt of.
  3. Friday meals.
  4. Quarterly events and Rewards & Recognitions.

SUCCESS AT BRIDGING TECHNOLOGIES

Success starts with having the right people. At Bridging, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Bridging to sustain high levels of profitability and success while evolving along with the Internet for almost a decade!

We want to work with people who want to make the web world a better place. Are You Interested?

If you think that you have what it takes to be a BRIDGINGite! Apply Today.

Here are the Current Openings at Bridging Technologies, Mohali.

Job Opening

Front-end Developer

Experience: Minimum 3 years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:
We are looking for a Front End (Angular) Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app.

The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back end developer and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities:-

  • Angular (JS/2+ versions) application development with advanced knowledge/deep understanding of web application framework.
  • Designing and developing user interfaces using Angular (JS/ 2+) Framework best practices.
  • Works with Scrum team to develop and define application scope and objectives and prepare functional and/or technical specifications using Agile methodologies.
  • Collaborates with engineers, graphic designers, analyzes, classifies complex change requests, reviews and evaluates possible enhancements.
  • Analyzes and evaluates detailed business and technical requirements, troubleshooting systems.
  • Develops and performs unit testing, identifies & fixes bugs.
  • Improve systems uptime by improving system quality.
  • Codes and maintains complex components of information systems.
  • Self-organizing takes initiative to drive resolution to open issues.
  • Develops and maintains active relationships with the business to better understand business requirements.
  • Technical documentation and peer reviews.
  • Experienced JavaScript/Angular(JS/2+) Developer to work with complex multi-tier applications.
  • Result-oriented mobile development organization is responsible for application development, release management, support systems and ongoing support.
  • Delivering a complete front end application and ensuring high performance on mobile & desktop.
  • Writing tested, idiomatic, and documented JavaScript, HTML and CSS.
  • Cooperating with the back-end developer in the process of building the RESTful API.
  • Communicating with external web services.

Skills Required:

  • Proficient in HTML, CSS, JS, AngularJS and Angular 2+ framework.
  • Must be up to date with the knowledge of technologies and syntax like ES6 and Typescript.
  • Demonstrate skills related to troubleshooting issues, coordination and collaboration.
  • Experience Unit testing (Industry Standard tools).
  • Strong Analytical skills, strong verbal and written communication skills, Agile Scrum development.
  • Experienced with version control systems (GitLab preferred) is required.
  • Creating self-contained, reusable, and testable modules and components.
  • Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
  • Validating user actions on the client-side and providing responsive feedback.
  • Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed.
  • Creating custom, general use modules and components which extend the elements and modules.
  • Architecting and automating the build process for production, using task runners or scripts
Back-end/Node JS Developer

Experience: Minimum 1 Year
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for an Experienced Node.js Developer to join our backend team. The ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

Responsibilities:

The ideal candidate should be able to understand the business requirements , good knowledge of latest technolgies & codes used.

Skills:

  • Hands-on experience on object-oriented application building in a professional environment.
  • Agile/Scrum development cycle understanding.
  • Thorough understanding of relational databases such as MySQL or Node JS, Angular JS, CSS, HTML5.
  • Excellent coding skill in Node.js, JavaScript, Python.
  • Proficiency in Linux environment.
  • Experience with the Express.js framework.
  • Good understanding of client & server side interface.
Business Analyst

Experience: Minimum 3 Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for an Analyst who can review, analyze and evaluate business systems and user needs, document the requirement, define scope and objectives and formulate systems to parallel overall business strategies.

Roles and Responsibilities:

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
  • Writing Requirement Specification\Functional Requirement Document (FRD), SRS Document, Product backlog, Competitive Analysis.
  • Creating Sitemaps /IA / Flow Diagrams/ Wireframes in Balsamiq / Visio / Axure.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed.
  • Functional requirements (Business Requirements Document).
  • Use Cases, GUI, Screen, and Interface designs.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Should have knowledge of payment gateways like stripe, Braintree etc.
  • Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion.
  • Collaborate with other team members (involved in the requirements gathering, testing, roll-out, and operations phases) to ensure seamless transitions.
  • Communicate business requirements & work closely with development teams to ensure accurate understanding and implementation.
  • Guide and assist in the development of project outputs such as business case development, solution vision and design, user requirements, solution mockup, prototypes, and technical architecture (if needed), test cases, and deployment plans.

Skills Required:

  • Good communication skills.
  • Analytical, leadership, Planning skills.
  • Should be technically sound.
  • Bachelor’s degree with a specialization in Computer Science, IT or other computer-related disciplines.
  • Good knowledge of MS Excel.
Full Stack Developer

Experience: Minimum 1 Year
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:
We are looking for a Developer who is responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features.

Roles and Responsibilities:-

  • Strong knowledge of Angular 2+, Node.js, MySQL, MongoDB, HTML, CSS3.
  • Experience in AWS services.
  • In-depth knowledge of scalability, systems engineering, design patterns, and algorithms.
  • Proficient with Web Services/Technologies.
  • Familiarity with RESTful APIs.
  • Familiarity with code versioning tools Git.
  • Great product sense and design sense; excellent technical judgement and architecture experience.

Skills Required:

  • B.Tech. / B.E. / MCA / M.Tech.
  • Excellent communication skills with problem solving attitude.
  • An inclination to contribute to the creative process.
  • Team-player, flexible and able to work in a fast-paced environment.
UI/UX Designer

Experience: 2+ Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Summary:
We are currently looking for an experienced and talented UI/UX designer to design and shape unique, user-centric products and experiences. The ideal candidate will have experience working with project managers, developers and other designers. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction.

Responsibilities:
Create high-fidelity UI /UX comps (mockups) across multiple platforms create, improve and use wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas, make sure that all your design work adheres to a unified brand design language.

Skills:

  • 2+ years of experience and proven track record.
  • Hands-on experience in creating wireframes, prototypes, storyboards, user flows, etc.
  • Experience using tools such as Photoshop, Sketch, Illustrator, InVision.
  • Mobile application design experience on iOS and/or Android is a big plus.
  • Creative ideas with problem solving mindset.
  • Experience working in an agile/scrum development process.
  • The ability to successfully manage multiple projects simultaneously, handle a fast-paced work environment and adhering to deadlines.
  • Strong knowledge of current industry trends and User Interface common practices.
Project Coordinator

Experience: Minimum 3 Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

Project Coordinator responsibilities include working closely with our Project Manager to prepare comprehensive action plans, including resources, timeframes and budgets for projects.
You will perform various coordinating tasks, like schedule and risk management, along with administrative duties, like maintaining project documentation and handling financial queries. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with product owners and internal teams to deliver results on deadlines.
Ultimately, the Project Coordinator’s duties are to ensure that all projects are completed on time and meet high quality standards.

Roles and Responsibilities:

  • Analyze risks and opportunities.
  • Assign tasks to internal teams and assist with schedule management.
  • Monitor project progress and handle any issues that arise.
  • Work with the Project Manager to eliminate blockers.
  • Developing project strategies.
  • Ensuring project deadlines are met.
  • Use tools to monitor working hours, plans and expenditures.
  • Create and maintain comprehensive project documentation, plans and reports.
  • Undertaking project tasks as required.
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project

Skills Required:

  • Proven work experience as a Project Coordinator or similar role.
  • Experience in project management, from conception to delivery.
  • An ability to prepare and interpret flowcharts, schedules and step-by- step action plans.
  • Solid organizational skills, including multitasking and time-management.
  • Strong client-facing and teamwork skills.
  • Familiarity with risk management and quality assurance control.
  • Hands-on experience with project management tools (e.g. Jira/Agile).
  • Excellent communication skills.
  • Bachelor’s degree.
QA Engineer

Experience: Minimum 3 Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for a QA Engineer to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.
Ultimately, you will ensure that our products, applications and systems work correctly.

Responsibilities:

  • Review and analyze system specifications.
  • Good understanding of functional and API testing.
  • Web based and Mobile Applications testing.
  • Experience in payment gateways (stripe preferably).
  • Collaborate with QA Engineers to develop effective strategies and test plans.
  • Execute test cases (manual or automated) and analyze results.
  • Evaluate product code according to specifications.
  • Create logs to document testing phases and defects.
  • Report bugs and errors to development teams.
  • Help troubleshoot issues.
  • Experience in continuous performance testing practices.
  • Good Experience in SQL.
  • Must have strong analytical and problem solving skills.
  • Conduct post-release/ post-implementation testing.
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Requirements:

  • Proven experience as a QA tester or similar role.
  • Experience in project management and QA methodology.
  • Familiarity with Agile frameworks and regression testing is a plus.
  • Ability to document and troubleshoot errors.
  • Hands on experience of test management software (e.g. qTest, Zephyr) and SQL.
  • Excellent communication skills.
  • Mobile app testing is a must.
  • Analytical mind and problem-solving aptitude.
  • Strong organizational skills.
  • B.Tech/MCA in Computer Science Engineering or a related field.
  • Must have experience in handling any of the payment gateway.
  • Should be having hands on knowledge on database testing, payment gateway (stripe) with MySQL.
Quality Manager

Experience: 5+ Years of experience as a Quality Manager
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:
We are looking for a competent and experienced Quality Manager to join our Practina Team (Practina is an artificially intelligent automated software which automatically creates, schedules and publishes posts on connected social media platforms with integrated support for Ads) – Digital Marketing Space/Ads for US and Global markets. In this role, the successful applicant will be responsible for overseeing overall quality control (QC) and quality assurance(QA) to ensure the utmost in customer satisfaction and Digital Content delivery as per CMM Level-5 Companies standards. The Practina Quality Manager will be responsible for ensuring continual quality improvement using Total Quality Control management(TQM) tools and Lean Six Sigma methodologies. If you have a strong background in Quality Management and exceptional leadership abilities, we encourage you to apply.

Job Requirements:

  • Candidate should be open to night shifts.
  • Ability to Develop Quality guidelines for Practina Customer Service Team; Process Management; conduct process audits, clearly identify gaps, provide feedback to agents/auditors, prepare, collect, collate and analyse process performance data (Including SLA,Quality,Feedback) and report on daily/weekly/monthly basis.
  • Deployment of designed quality processes within a defined timeframe. Track and measure Performance. Propose creation of “Relevant” KPI’s & SLA’s for present business and devise a way to monitor and report.
  • Process Control, Verification and Validation checks; Create and Implement Sampling Plans; Conduct Calibration sessions within the team/across the teams; feedback sessions; participate in daily huddles.
  • Implement Operational excellence tools(5S, RCA, LEAN, Continuous Improvement, Six Sigma, GEMBA. Thorough knowledge of Value Stream Mapping(VSM), Pareto Chart, Ishikawa Diagram, Failure Mode and Effect Analysis(FMEA), 5 WHYs and other LEAN principles.
  • Train and Mentor Process Improvement Projects (YB & GB) to enable operations resources (Agents, TLs) to implement the improvement through structured approach Involve people from across the floor in running similar Yellow Belt and Green Belt Projects.
  • Branding: Updation of visual dashboards in the engagement, Trends, Goals, Bottlenecks.
  • Collect and analyze the customer complaints and escalations along with action/mitigation plans and present on a daily/weekly basis.
  • Run FMEA and compliance audits and health checks of the account on a periodic basis.
  • Exceptional ability to master the product (inside-out) and provide quality floor support, feedback and refresher keeping product and end customers in mind.
  • Reduction of rework and Cost of Poor Quality (COPQ).
  • Supervise/Create Work Instructions(WI), SOPs(Standard Operating Procedures), Procedures & standards and ensure their timely updation on the shared drive.
  • Undertaking quality control of completed work by reviewing outputs against pre-defined criteria.
  • Training – Impart training (Presentations, theoretical and practical tests) and handle queries of the team.
  • Complying with ISO accreditation requirements/Making process ready to undergo ISO Certification when required.
  • Investigating causes of inherent quality problems faced by end customers/Visualize it upfront and propose solutions.
  • Hands On Experience on LEAN Methodologies; Prior experience of handling ISO audits.
  • Mentor Process Improvement Projects (YB & GB) to enable operations resources to implement the improvement through structured approach.
  • Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs.
  • Process Excellence culture building.
  • On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level.
  • Creates standards to measure quality results and to drive continuous improvements by utilizing Six Sigma and Lean Methodologies.
  • Risk Management : Performing risk audits and analysing customer feedback, performing process audits; support in de-risking process performance; track implementation of controls and mitigation plan.
  • Ability to take Executive/High end Business Escalations effectively, Effective Ownership and resolve customers issue in a timely manner.
  • Experience in leading teams in a virtual environment.

Essentials:

  • 5+ Years of experience as a Quality Manager in a leading BPO.
  • Six Sigma Black Belt Certified.
  • Competent to navigate Google Workspace, Microsoft Outlook, Word, Excel and PowerPoint.
  • Assertive – Always ready to present ideas/changes wherever required, Passionate, Conscientious and Disciplined with a ‘can-do’ attitude; Ready to take customer queries on Chat, Email and Call in case required.
  • Proven experience as Quality Manager. Certification of Quality Control is a strong advantage (ISO 9000).
  • Ability to ‘think on your feet’ and make informed decisions after considering all options.
  • Process Excellence/Continuous Improvement culture building.
  • Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs.

Educational Qualifications:

  • Bachelor (Masters Preferred)
  • Six Sigma Black Belt Certified
  • ISO 9001:2015 (Preferred)

Required Skills:

  • Leadership:
    • Strong listening skills.
    • Maintains a high level of professionalism and approach-ability.
    • Positive communicator who also can lead tough conversations.
    • Ability to confidently facilitate team discussions and communicate business messages.
    • Understanding of and practical experience in effective feedback and coaching techniques.
  • Delivering Service:
    • Role model across the floor for any Quality related query.
    • Role model for improving overall quality of the process.
    • Ability to review contacts to identify WOW Quality moments, examples for excellent Customer Service and opportunities to support associates with coaching.
  • Deliver Results:
    • Excellent time management, organizational talent and presentation skills.
    • Ability to deal with constant change positively and maintain high motivation.
    • Helps associates understand the performance bar and supports them to reach it.
    • Completes tasks on time to a high quality standard.
  • Coordinate Customer Service Team:The primary responsibility of a Quality Manager is driving quality for customer service personnel for a contact centre, coordinating their team throughout their shift. The customer service Quality manager ensures that the top notch quality is maintained at all times and is
    delivered on every interaction.
  • Provide Direct Customer Support:A customer service Quality Manager responds directly to team members who need assistance or have a question regarding quality delivery.
  • Review and Resolve Escalations:If a customer service team member is unable to resolve a customer’s question or complaint, they usually escalate the call to a customer service team lead/Manager/Quality Manager. The team lead then identifies a solution to the customer’s query or directs them to another
    department that can provide assistance. Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied.
  • Create Process Documents & Work Instructions:Customer service Quality Manager is able to create process flow charts, write work instructions & SOP (Standard Operating Procedures) and training material with the help of team members and team leaders.
  • Evaluate Team Members:Customer service Quality Manager conducts periodic reviews and evaluations of team members. Team leads monitor employee performance and note areas for improvement, often using an employee evaluation matrix and then meeting directly with the team member to discuss their performance. A customer service team lead may also make recommendations to HR departments if an employee is consistently not meeting expectations.
  • Support Process Improvement:Quality Team Manager improves overall department and organization efficiency and performance by identifying opportunities to enhance internal processes and quality standards. They may gather data related to customer contact and interactions and use this data to prepare reports and analyses of which processes are working as per laid quality standards and which can be improved.
Collections Officer

Experience: 2+ yrs (International BPO)
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for a candidate who is mature, understands the criticality of the job, have the ability to speak persuasively and listen critically as the position involves exposure to financial information of International clients. The candidate should have previous work experience of 2-3 years with
preference to candidates from the collection process. We need a result oriented person who can look forward to a rewarding job and fair earnings.

Primary responsibility will be making Outbound Calls and collect overdue payments for US and Canada Healthcare Systems.

Skills:

  • To call and follow up on allocated cases under the overdue payments.
  • Review, follow and update all the allocated cases. Collect payments and curb the overdue payment accounts.
  • Follow the standard operating procedures as set up by the company.
  • Seek HELP, ASK wherever in doubt & ESCALATE wherever required.
  • Ability to multitask and meet deadlines. Prioritize tasks to ensure the successful completion of each debt collection attempt. Achieve the targeted resolution in respective buckets every month as set by the business.
  • Ability to negotiate with clients and resolve conflicts.
  • Must have a minimum of 6 months experience in US Collection Officer.

Interested candidates, please send your updated CV to hr@bridgingtech.com or you may call on +91 855-8825-702.