Careers

What We Look For!

Bridgingites are curious, friendly, compassionate, independent, self-driven, collaborative, self-motivated, transparent, supportive and most importantly awesome team players.

BENEFITS AND PERKS

  1. Most competitive salaries (Bi-weekly).
  2. Awesome office space so you can work in the environment you always dreamt of.
  3. Friday meals.
  4. Quarterly events and Rewards & Recognitions.

SUCCESS AT BRIDGING TECHNOLOGIES

Success starts with having the right people. At Bridging, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Bridging to sustain high levels of profitability and success while evolving along with the Internet for almost a decade!

We want to work with people who want to make the web world a better place. Are You Interested?

If you think that you have what it takes to be a BRIDGINGite! Apply Today.

Here are the Current Openings at Bridging Technologies, Mohali.

Job Opening

Front-end Developer

Experience: Minimum 3 years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:
We are looking for a Front End (Angular) Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app.

The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back end developer and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities:-

  • Angular (JS/2+ versions) application development with advanced knowledge/deep understanding of web application framework.
  • Designing and developing user interfaces using Angular (JS/ 2+) Framework best practices.
  • Works with Scrum team to develop and define application scope and objectives and prepare functional and/or technical specifications using Agile methodologies.
  • Collaborates with engineers, graphic designers, analyzes, classifies complex change requests, reviews and evaluates possible enhancements.
  • Analyzes and evaluates detailed business and technical requirements, troubleshooting systems.
  • Develops and performs unit testing, identifies & fixes bugs.
  • Improve systems uptime by improving system quality.
  • Codes and maintains complex components of information systems.
  • Self-organizing takes initiative to drive resolution to open issues.
  • Develops and maintains active relationships with the business to better understand business requirements.
  • Technical documentation and peer reviews.
  • Experienced JavaScript/Angular(JS/2+) Developer to work with complex multi-tier applications.
  • Result-oriented mobile development organization is responsible for application development, release management, support systems and ongoing support.
  • Delivering a complete front end application and ensuring high performance on mobile & desktop.
  • Writing tested, idiomatic, and documented JavaScript, HTML and CSS.
  • Cooperating with the back-end developer in the process of building the RESTful API.
  • Communicating with external web services.

Skills Required:

  • Proficient in HTML, CSS, JS, AngularJS and Angular 2+ framework.
  • Must be up to date with the knowledge of technologies and syntax like ES6 and Typescript.
  • Demonstrate skills related to troubleshooting issues, coordination and collaboration.
  • Experience Unit testing (Industry Standard tools).
  • Strong Analytical skills, strong verbal and written communication skills, Agile Scrum development.
  • Experienced with version control systems (GitLab preferred) is required.
  • Creating self-contained, reusable, and testable modules and components.
  • Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
  • Validating user actions on the client-side and providing responsive feedback.
  • Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed.
  • Creating custom, general use modules and components which extend the elements and modules.
  • Architecting and automating the build process for production, using task runners or scripts
UI/UX Designer

Experience: 3+ Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are currently looking for an experienced and talented UI/UX designer to design and shape unique, user-centric products and experiences. The ideal candidate will have experience working with project managers, developers and other designers. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction.

Responsibilities:-

Create high-fidelity UI /UX comps (mockups) across multiple platforms create, improve and use wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas, make sure that all your design work adheres to a unified brand design language.

Skills:

  • 3+ years of experience and proven track record
  • Hands-on experience in creating wireframes, prototypes, storyboards, user flows, etc.
  • Experience using tools such as Photoshop, Sketch, Illustrator, InVision.
  • Mobile application design experience on iOS and/or Android is big plus.
  • Creative ideas with problem solving mindset.
  • Experience working in an agile/scrum development process.
  • The ability to successfully manage multiple projects simultaneously, handle a fast-paced work environment and adhering to deadlines.
  • Strong knowledge of current industry trends and User Interface common practices.
Back-end/Node JS Developer

Experience: Minimum 1 Year
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for an Experienced Node.js Developer to join our backend team. The ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

Responsibilities:

The ideal candidate should be able to understand the business requirements , good knowledge of latest technolgies & codes used.

Skills:

  • Hands-on experience on object-oriented application building in a professional environment.
  • Agile/Scrum development cycle understanding.
  • Thorough understanding of relational databases such as MySQL or Node JS, Angular JS, CSS, HTML5.
  • Excellent coding skill in Node.js, JavaScript, Python.
  • Proficiency in Linux environment.
  • Experience with the Express.js framework.
  • Good understanding of client & server side interface.
Customer Support Associate

Experience: 2+ yrs
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

Role and Responsibilities

We are looking for Customer support executives for our Chat Process who will provide service or product information, solutions and relevant details to customers. They should be individuals with a knack for providing professional and clear answers to customer & requests.

Job Requirements:

  1. Should be flexible with rotational Shifts.
  2. Excellent communication in English (written and oral communication).
  3. 1-5 years of experience as an Associate in customer facing role in an international process/contact centre.
  4. Problem-solving skills.
  5. Bachelors or relevant degree.
  6. Experience working in US Chat and Voice process (at least 2years).
  7. Proficiency in Microsoft Office.

Detailed Required Skills:
Maintain Product & Process Expertise

  1. Ability to develop excellent Product Knowledge and Expertise with time.
  2. Ability to Understand Every Feature and Benefit of the Process (what to do when).
  3. Ability to Understand the Complete Process Upstream to Downstream.
  4. Excellent communication skills (Spoken and Written).
  5. Maintains a high level of professionalism and approach-ability.

Delivering Service

  1. Excellent Customer Handling skills. Demonstrate Active Listening Skills.
  2. Ability to create a positive customer experience by understanding ‘Customer Sentiment’ and delighting the customers in every interaction.
  3. Serves customers by providing product and service information and resolving product and service problems.
  4. Attracts potential customers by answering product and service questions and suggesting information about other related products and services of the company.
  5. Keeping records of customer interactions, transactions, comments and complaints.

Deliver Results:

  1. Excellent Team Player, Attitude and Intent to Serve Customers.
  2. Exceptional customer service every time on every contact – Resolve in One (Ri1).
  3. Good time management skills and ability to multi-task, prioritize and manage time effectively.
  4. Ability to deal with constant change positively and maintain high motivation.
  5. Completes tasks on time to a high quality standard.

Preferred Qaulification

  1. Expertise in call handling skills (Paraphrasing the issue, Issue Identification/Isolation, Setting right expectations and Resolution communication).
  2. Knowledge of customer handling skills like Greetings, Proper Hold Procedure, Sympathy and Empathy, Assurance of issue resolution.
  3. Knowledge of Quality Delivery and knows when to escalate.
  4. Open to feedback and learning.
  5. Basic technical knowledge to handle Internet issues, Application Software Questions/Issues.
  6. Fluent in English in written and oral communication.

Provide Exceptional Customer Support and Follow-Up

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following-up to ensure resolution. They own the customer. Effectively answers phone calls, Live Chats & emails from customers to provide quick resolution of issues and questions. Provide top notch customer service to US Clients/Customers.

Asks for help!
Knows when to Proactively Escalate and inform Senior Associate/Team Lead/Manager for resolving issues quickly and to customer’s satisfaction.

Open to Feedback & Learning
Always open to accept feedback and learning opportunities to improve overall call taking skills , Process Knowledge and interpersonal skills in due course of time. Desire to Learn and master.

Keep Track of Customer Conversations
Associates use customer relationship management software to document each customer interaction to help streamline the customer service process and notice trends to report back to the Senior Associate/Team Lead/Manager.

Full Stack Developer

Experience: Minimum 1 Year
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:
We are looking for a Developer who is responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features.

Roles and Responsibilities:-

  • Strong knowledge of Angular 2+, Node.js, MySQL, MongoDB, HTML, CSS3.
  • Experience in AWS services.
  • In-depth knowledge of scalability, systems engineering, design patterns, and algorithms.
  • Proficient with Web Services/Technologies.
  • Familiarity with RESTful APIs.
  • Familiarity with code versioning tools Git.
  • Great product sense and design sense; excellent technical judgement and architecture experience.

Skills Required:

  • B.Tech. / B.E. / MCA / M.Tech.
  • Excellent communication skills with problem solving attitude.
  • An inclination to contribute to the creative process.
  • Team-player, flexible and able to work in a fast-paced environment.
QA Engineer

Experience: Minimum 2 Years
Salary: No Bar For Deserving candidates (Salary Paid Every Two Weeks!)
Location: Mohali

Job Description:
We are looking for a QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.
Ultimately, you will ensure that our products, applications and systems work correctly.

Responsibilities:-

  • Review and analyze system specifications.
  • Good understanding of functional and API testing.
  • Web based and Mobile Applications testing.
  • Experience in payment gateways (stripe preferably).
  • Collaborate with QA Engineers to develop effective strategies and test plans.
  • Execute test cases (manual or automated) and analyze results.
  • Evaluate product code according to specifications.
  • Create logs to document testing phases and defects.
  • Report bugs and errors to development teams.
  • Help troubleshoot issues.
  • Experience in continuous performance testing practices.
  • Good Experience in SQL.
  • Must have strong analytical and problem solving skills.
  • Conduct post-release/ post-implementation testing.
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Requirements:

  • Proven experience as a QA tester or similar role.
  • Experience in project management and QA methodology.
  • Familiarity with Agile frameworks and regression testing is a plus.
  • Ability to document and troubleshoot errors.
  • Hands on experience of test management software (e.g. qTest, Zephyr) and SQL.
  • Excellent communication skills.
  • Mobile app testing is a must.
  • Analytical mind and problem-solving aptitude.
  • Strong organizational skills.
  • B.Tech/MCA in Computer Science Engineering or a related field.
  • Must have experience in handling any of the payment gateway.
  • Should be having hands on knowledge on database testing, payment gateway (stripe) with MySQL.
Manager - Customer Support

Experience: Minimum 8 Years (Relevant BPO experience)
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Summary:
We are looking for a skilled Support Manager who can lead our representatives to better performance and improve service quality. The Support Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services,
products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful Support Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are
facing on the floor.

Responsibilities and Duties:-

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Requirements:

  • A bachelor degree or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, software applications, phone systems, MS Excel etc.
  • Polite, professional phone voice.

Skills:

  • Leadership
  • Conflict Management
  • Business Negotiation
  • Organization
  • Decision-Making
  • People Management
  • Data Processing Skills
  • Dependable
  • Reporting Skills
  • Deadline-Oriented
  • Critical Thinking and Problem Solving Skills
  • Planning and Organizing
  • Communication Skills
  • Persuasiveness
  • Influencing and Leading
  • Team Work
  • Negotiation
  • Adaptability
  • Stress Tolerance
Videographer

Experience: 2+ Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are seeking a creative and organized professional to serve as Graphic Designer and Video Editor (“Designer/Editor”). The graphic designer & video editor is charged with determining the best ways to visually represent the company’s creative products. It involves development of high-level creative concepts for design projects including branding, animations and infographics for video, print and social media outlets.

Responsibilities:-

  • Design visual content for digital applications that is on-brand, reinforces our status and reputation, and is appropriate for our various audiences.
  • Create infographics and presentation materials to simplify communication of complex concepts and data.
  • Edit video clips for use on social media platforms.
  • Create short videos to highlight, recap, and promote various endeavors and events.
  • Optimize graphics and video content for social media platforms.
  • Work autonomously and develop high-quality concepts with minimal instruction.
  • Manage timelines and prioritization of workload, and know when to ask for direction.
  • Assist team in developing and executing communications plans.
  • Provide technical support for design- and video-related efforts.
  • Design and layout of essential business materials (e.g. business cards, presentations).
  • Maintain organized content files, and help to organize and archive existing video and graphics files.

Required Qualifications:

  • Bachelor’s Degree into related field, or demonstrated success in relevant professional fields
  • Minimum 2 year related professional experience.
  • Strong visual communications skills, including the ability to communicate complex concepts and data through images.
  • Solid verbal and written communication skills.
  • Thorough knowledge of Adobe Creative Suite (mainly InDesign, Illustrator, Premiere, and Photoshop).
  • Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram).
  • Technically proficient with the ability to troubleshoot and problem-solve.
  • Ability to work independently as well as collaboratively with colleagues.
  • Flexibility in working with new issues, topics, and approaches.
Android Developer

Experience: Minimum 3 Years
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibilities:-

  • Design and build advanced applications for the Android platform.
  • Collaborate with cross-functional teams to define, design, and ship new features.
  • Work with outside data sources and APIs.
  • Unit-test code for robustness, including edge cases, usability, and general reliability.
  • Work on bug fixing and improving application performance.
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:

  • BS/MS degree in Computer Science, Engineering or a related subject.
  • Proven software development experience and Android skills development.
  • Proven working experience in Android app development.
  • Have published at least one original Android app.
  • Experience with Android SDK.
  • Experience working with remote data via REST and JSON.
  • Experience with third-party libraries and APIs.
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
  • Solid understanding of the full mobile development life cycle.
  • Experience with KOTLIN & Java programming language.
  • Experience with MVVM & MVP architecture.
  • Working on RxJava and Kotlin extensions.
  • Working on data binding.
  • Hands on experience with Retrofit, co routine, GIT.
Collections Officer

Experience: 2+ yrs (International BPO)
Salary: No Bar For Deserving Candidate(Salary paid Every two weeks!)
Location: Mohali

Job Description:

We are looking for a candidate who is mature, understands the criticality of the job, have the ability to speak persuasively and listen critically as the position involves exposure to financial information of International clients. The candidate should have previous work experience of 2-3 years with
preference to candidates from the collection process. We need a result oriented person who can look forward to a rewarding job and fair earnings.

Primary responsibility will be making Outbound Calls and collect overdue payments for US and Canada Healthcare Systems.

Skills:

  • To call and follow up on allocated cases under the overdue payments.
  • Review, follow and update all the allocated cases. Collect payments and curb the overdue payment accounts.
  • Follow the standard operating procedures as set up by the company.
  • Seek HELP, ASK wherever in doubt & ESCALATE wherever required.
  • Ability to multitask and meet deadlines. Prioritize tasks to ensure the successful completion of each debt collection attempt. Achieve the targeted resolution in respective buckets every month as set by the business.
  • Ability to negotiate with clients and resolve conflicts.
  • Must have a minimum of 6 months experience in US Collection Officer.

Interested candidates, please send your updated CV to hr@bridgingtech.com or you may call on +91 855-8825-702.